The Cisco
Certified Network Associate Voice (CCNA® Voice) validates associate-level
knowledge and skills required to administer a voice network. The Cisco® CCNA
Voice certification confirms that the required skill set for specialized job
roles in voice technologies such as voice technologies administrator, voice
engineer, and voice manager. It validates skills in VoIP technologies such as
IP PBX, IP telephony, handset, call control, and voicemail solutions.
Course Objectives
·
PSTN
components, number plans and multiplexing
·
Analogue
and digital circuits, PBXs, trunk and tie lines
·
Codecs
·
Signaling
protocols H323, MGCP, SIP, SCCP and protocols, RTP and RTCP
·
Dial
peers and plans, voice gateways
·
ISP
provider circuits
·
Infrastructure
with UC, IVR and auto attendant
·
Messaging
and call processing
·
VoIP
in relation to Cisco and VLANS, understanding and deploying QoS
·
Understanding
of Infrastructure and equipment required for voice and data at layer 2
·
Understanding
and using Cisco UC500 series
·
Network,
user and device parameters
·
Configuring
dial plans
Prerequisites
·
Fundamental
Computer information.
·
A+
Certification.
·
Fundamental
acquaintance of networking and TCP/IP is mandatory.
·
CCNA
Course Complete is mandatory.
Who Should
Attend
The
primary audience for this course is as follows:
·
Network Administrators and Network Engineers
·
CCNA Voice candidates
·
Telephony
and voice system engineers
Course
Duration
48 Hours, 16 Classes, 3 Hours per Class
Course Details
Lesson 01: Perspectives on
voice before convergence
·
Loop
start and Ground Start Signaling
·
Supervisory
Signaling
·
Informational
Signaling
·
Address
Signaling
·
The
Evolution: Digital Connection
·
Converting
Analogue to Digital Signals
·
Sending
Multiple Calls over a single line
·
Understanding
the PSTN
·
The
pieces of the PSTN
·
Understanding
PBX and Key Systems
·
Connections
to and and between the PSTN
·
PSTN
numbering plans
Lesson 02: Perspectives on
voice after convergence
·
VoIP:
What's the big deal
·
The
Cisco VoIP Structure
·
Infrastructure
layer
·
Call
Processing Layer
·
Applications
Layer
·
End
points layer
Lesson 03: Connecting IP
Phones to the LAN infrastructure
·
Connecting
and powering the Cisco IP Phones
·
Cisco
Catalyst switch PoE
·
Powering
the IP Phone using a Power patch panel or coupler
·
Powering
the IP Phone with a power brick
·
VLAN
Concepts and Configuration
·
VLAN
Concepts
·
VLAN
configuration
·
Understanding
Cisco IP Phone Boot Process
·
Configuring
a router based DHCP server
·
Setting
the clock of a Cisco device with NTP
Lesson 04: Installing Cisco
Unified Communications Manager Express
·
Cisco
Unified communications manager express overview
·
Licensing
and models for Cisco Unified CME
·
PBX
model
·
Key
switch model
·
Hybrid
Model
·
Installing
Unified CME on a Cisco router
·
Configuring
the Cisco Unified CME Router as a TFTP server
·
Configuring
the Cisco Unified CME system-level functions
·
Maximum
phones and directory numbers
·
Firmware
load files
·
Source
IP information
·
Generated
configuration files
Lesson 05: Basic Cisco CME
IP Phone configuration
·
Voice
VLAN
·
DHCP
Server
·
TFTP
services
·
Ephone
and Ephone DN The keys to Ringing phones
·
Understanding
and configuring Ephones
·
Associating
Ephones and Ephones-DNs
·
Working
with shared-line and overlay options
·
Fault
finding IP Phone registration
·
Supporting
Auto-Registration and Auto-Assignment of IP phones
·
Rebooting
IP phones
·
Phone
language settings
Lesson 06: Configuring
Cisco Unified CME Voice productively features
·
Configuring
a voice network directory
·
Configuring
call forwarding
·
Forwarding
calls from the IP Phone
·
Forwarding
calls from the CLI
·
Using
the Call-Forward pattern command to support H.450.3
·
Configuring
transfer
·
Configuring
call park
·
Configuring
call pickup
·
Configuring
intercom
·
Configuring
paging
·
Configuring
After hours call blocking
·
Configuring
CDR's and Call accounting
·
Configuring
Music on Hold
·
Enabling
the CME GUI
Lesson 07: Gateway and
trunk concepts
·
The
process of converting voice to packets
·
Choosing
a voice codec
·
Calculating
codec bandwidth requirements
·
The
role of Digital signal processors
·
Understanding
RTP and RTCP
·
Internet
low bit rate codec
·
Trunking
CME to the PSTN
·
Understanding
Analogue connections
·
Understanding
Digital connections
·
Trunking
CME to other VoIP systems
·
H.323
·
SIP
·
MGCP
·
SCCP
·
Understanding
internet telephony service providers
Lesson 08: Configuring and
verifying gateways and trunks
·
Configuring
analogue voice ports
·
Configuring
Digital Voice ports
·
Understanding
Dial Peers
·
Voice
call legs
·
Configuring
POTS dial peers
·
Configuring
VoIP dial peers
·
Using
Dial-Peer wild cards
·
Private
line automatic ringdown
·
Understanding
router call processing and digit manipulation
·
Matching
inbound and outbound dial peers
·
Using
digit manipulation
·
Quality
of Service
·
Requirements
for voice, Video and data traffic
·
Using
Cisco Auto QoS
Lesson 09: Cisco Unity
Express
·
Hardware
flavors of Cisco unity express
·
Cisco
Unity express software
·
Cisco
Unity express licensing
·
Cisco
Unity express to IP PBX integrations
·
Users
and Groups
·
Subscriber
Mailbox versus general delivery Mailbox
·
Mailbox
Subscriber features
·
Mailbox
caller features
·
Voiceview
express
·
Integrated
messaging
·
Voice
profile for internet mail
·
Cisco
Unity express automated attendant
·
Cisco
Unity Express custom scripting
·
Administrator
management
·
Subscriber
management
·
Record
options for the caller
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